Free shipping on orders over $29. For orders under $29, a $5 shipping fee applies. Shipping time is 7-15 days.In-stock: In-stock orders are shipped within 3-5 business days from the date of order.

*Please understand that the inventory of TikTok products is relatively short, and the delivery time may be extended.

Customized orders are shipped within 5-10 business days from the date of order.

Click here to enter your order number, and you can track your order's shipping status.

So sorry. Once you have placed your order, you can not change your delivery address.

Our team works hard to ensure orders are processed correctly and quickly. If you received a damaged or defective product, or a wrong product, or are missing something from your order, please contact us by live chat or send an email to service@chowtaiseng.com. Our team will help you.

Please note that we cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 7 business days for the returns team to process and send you a return confirmation email.

(1) Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund in your bank account!

(2) Credit card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have canceled your credit card or reissued a new one, the amount will be transferred by the bank.