Refund policy
Thank you for shopping at CHOW TAI SENG. Our QA team inspects each product before packaging to ensure maximum customer satisfaction.
If you need to request a return, exchange or after-sales service, please contact us at service@chowtaiseng.com.
Policy
- Non-gold products may be returned or exchanged within 7 days of receipt for personal reasons, except for customized products, special products and mystery boxes. Items returned for personal reasons must be unused and undamaged.
- If a non-gold product arrives damaged, please contact us within 30 days of receipt to request after-sales support, including a return or exchange.
- Gold products are not eligible for return or exchange.
- For returns or exchanges requested for personal reasons, products must be in their original packaging with all original tags. All items and accessories included in the package must also be returned.
- If a product is returned or exchanged due to a quality issue, we will cover the return shipping fee. For returns or exchanges requested for personal reasons, the buyer is responsible for the return shipping fee.
- Customized products, special products and mystery boxes cannot be returned or exchanged for personal reasons. If there is a quality issue, please contact us.
- Sets must be returned as a complete set. Individual items from a set cannot be returned or exchanged separately.
Application
To request a return, exchange or after-sales service, please email service@chowtaiseng.com with your order number and the reason for your request.
Refund Time
Your return will be processed within 7 business days after it arrives at our warehouse. Please allow an additional 5–10 business days for the refund to appear on your bank statement. You will receive an email notification once the refund has been processed.
Contact Us
If you have any questions about this Return and Exchange Policy, please contact us at:
By Email: service@chowtaiseng.com
