• FREE SHIPPING

    Free shipping on orders over $29.

  • 30-DAY FREE RETURN

    Specific products might subject to actual conditions.

  • SECURE PAYMENT

    We offer up to 8 payment methods for secure and easy shopping.

  • CERTIFIED 24K GOLD

    Certified and traceable 24K gold product.

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⚠ Note: Spin wheel discounts are only valid for products in the Halloween page collections and can be stacked with other offers.

FAQS

From warranty to delivery, here are answers to our most frequently asked questions.

1. What is the shipping cost and transit time?

Free shipping on orders over $29. For orders under $29, a $5 shipping fee applies. Shipping time is 7-15 days.In-stock: In-stock orders are shipped within 3-5 business days from the date of order.

[Note: COD (Cash on Delivery): Delivery time and successful delivery rate may not be stable, please be patient.]

*Please understand that the inventory of TikTok products is relatively short, and the delivery time may be extended.

Customized orders are shipped within 5-10 business days from the date of order.

2. How do I track my order?

Click here to enter your order number, and you can track your order's shipping status.

3. Is it possible to change the delivery address?

So sorry. Once you have placed your order, you can not change your delivery address.

4. My product is faulty or has arrived damaged.

Our team works hard to ensure orders are processed correctly and quickly. If you received a damaged or defective product, or a wrong product, or are missing something from your order, please contact us by live chat or send an email to service@chowtaiseng.com. Our team will help you.

5. How is the refund returned to my payment account?

Please note that we cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 7 business days for the returns team to process and send you a return confirmation email.


(1) Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund in your bank account!


(2) Credit card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have canceled your credit card or reissued a new one, the amount will be transferred by the bank.